All orders processed & shipped within 1 business day · Shipping calculated at checkout
Use the Shipping Calculator in your cart to estimate costs in advance
🌀 Severe Weather Notice: If Typhoon Signal No. 8 or above, or a Black Rainstorm Warning or other extreme weather warning is issued, shipments will be delayed to the next normal business day. We appreciate your understanding.
Delivery Regions
Hong Kong 🇭🇰
✓ All ProductsFree ShippingOrders HK$149+FREE
Shipping FeeFlat rate HK$30 / order
CarrierSF Express · SF Locker · SF Partner Points / OK Convenience Store
Delivery1–2 business days
Macau 🇲🇴
⚑ Selected Items OnlyFree ShippingOrders HK$199+FREE
Shipping FeeFlat rate HK$40 / order
CarrierSF Express · SF Locker
Delivery2–4 business days
Singapore 🇸🇬
⚑ Selected Items OnlyFree ShippingNot available
Shipping FeeWeight-based, check in cart
CarrierHongkong Post (limited tracking)
DeliveryApprox. 5–7 business days
Malaysia 🇲🇾
⚑ Selected Items OnlyFree ShippingNot available
Shipping FeeWeight-based, check in cart
CarrierHongkong Post (limited tracking)
DeliveryApprox. 5–7 business days
Other International Regions 🌐
✕ Not AvailableWe currently do not ship to other international destinations. Please contact us if you have any enquiries.
Additional Notes
- All orders will be processed and dispatched within 1 business day.
- Shipping to Macau, Singapore, and Malaysia is only available for items labelled "Ships to Macau 🇲🇴 / Singapore 🇸🇬 / Malaysia 🇲🇾".
- Shipping fees for Hong Kong and Macau orders are flat rate — not calculated by weight.
- Shipping costs are automatically calculated and displayed at checkout.
- Use the Shipping Calculator in your cart to estimate costs before checkout.
FAQ
How is shipping calculated? How do I know what I'll pay?
Hong Kong and Macau orders have a flat rate shipping fee (HK$30 for HK, HK$40 for Macau) — no weight calculation. For Singapore and Malaysia, shipping is automatically calculated at checkout. You can also use the Shipping Calculator in your cart to estimate costs in advance.
When will my order be shipped?
All orders are processed and shipped within 1 business day. You will receive a confirmation notification once your order has been dispatched.
🌀 What happens to my order during a typhoon or severe weather?
If the Hong Kong Observatory raises Typhoon Signal No. 8 or above, or issues a Black Rainstorm Warning or other extreme weather warning, shipments will be delayed to the next normal business day.
Existing orders will not be cancelled — we will arrange dispatch as soon as conditions return to normal. For urgent enquiries, please contact us via WhatsApp.
Existing orders will not be cancelled — we will arrange dispatch as soon as conditions return to normal. For urgent enquiries, please contact us via WhatsApp.
When will I receive my tracking number? How do I track my parcel?
Your tracking number will be sent via email or your order page once your parcel is dispatched. Hong Kong and Macau orders can be tracked via the SF Express website; Singapore and Malaysia orders use Hongkong Post with limited tracking.
Why can't I purchase certain items for my region?
Some products are restricted to Hong Kong local delivery only due to logistics or regulatory requirements. Items available for Macau, Singapore, and Malaysia will be labelled "Ships to Macau 🇲🇴 / Singapore 🇸🇬 / Malaysia 🇲🇾" on the product page.
I received the wrong item or there's a problem — can I return or exchange it?
Yes! Please contact us within 7 days of receiving your order with photos, and we will arrange a return or exchange.
📍 Hong Kong & Macau: Returns and exchanges available.
🌐 Singapore & Malaysia: Refunds only — exchanges not available.
Please refer to our Return & Refund Policy for full details.
📍 Hong Kong & Macau: Returns and exchanges available.
🌐 Singapore & Malaysia: Refunds only — exchanges not available.
Please refer to our Return & Refund Policy for full details.
What should I do if my parcel is lost or damaged?
If you receive a damaged item or your parcel appears to be lost, please contact us within 48 hours of delivery with your order number and relevant photos. We will follow up and resolve the issue as quickly as possible.
📩 WhatsApp | contact@cotteahk.com
📩 WhatsApp | contact@cotteahk.com
📩 Have a question?
Our customer service team is happy to help — feel free to reach out anytime.
