Return and Exchange Policy

🌐 Language: Traditional Chinese | English

🌐 Return & Exchange Policy by Region

Please refer to the applicable policy based on your region:

  • 📍 Hong Kong & Macau: Full return and exchange service available.
  • 🌍 Other International Regions: Refund only, exchange not provided.

📍 Hong Kong & Macau

We offer free return/exchange within 7 days after receiving the goods. If you are not satisfied, please follow the policy below:

Return Policy (HK & Macau)

Condition Details
🗓️ Application Period Submit return request within 7 days of receipt
📦 Packaging Keep original product packaging
💸 Shipping Customer bears return shipping cost

Refund Process

  1. 🔄 Submit request: Contact customer service
  2. 📦 Return product
  3. ✅ Process refund
  4. 📧 Refund notification
  5. ⏳ 3-7 business days to credit your card

Exchange Policy (HK🇭🇰 & Macau🇲🇴)

Condition Details
🗓️ Application Period Submit within 7 days
📦 Packaging Keep original packaging
💸 Shipping Return shipping by customer, reship cost covered by us

Exchange Process

  1. 🔄 Submit request
  2. 📦 Return product
  3. 🚚 New item shipped in 1-2 business days

📞 Contact Us

📱 WhatsApp: Click to chat
📩 Email: Contact@cotteahk.com

🌍 International Regions (Outside HK/Macau)

⚠️ Exchanges are not available for international orders. All quality/incorrect item issues will be resolved via refund.

Eligible refund reasons:

  • 📦 Received wrong item / missing item / defective
  • 📸 Provide photo proof
  • ❌ No return shipping required (unless otherwise instructed)

Refund Process

  1. 🔄 Contact customer service
  2. 📸 Upload photo evidence
  3. ✅ Verified, refund issued
  4. ⏳ 3-7 business days to original payment method

📞 Contact Us

📱 WhatsApp: Click to chat
📩 Email: Contact@cotteahk.com

❓ Frequently Asked Questions (FAQ)

I ordered from 🇸🇬 Singapore. What policy applies?

Singapore is considered an international region. Refund only, no exchange.

I received a wrong item in 🇲🇾 Malaysia. What should I do?

Please send a photo to our customer service. A refund will be arranged.

How long does it take to receive my refund?

Refunds are processed within 3-7 business days after confirmation email.