購物常見問題

常見問題分類

會員相關問題 Membership-Related Issues

① Cottea Member Rewards Program

If you do not already have an account, please register first. Otherwise, if you join the membership after payment, the points from this purchase will not be automatically credited to your member account. Customers with existing accounts will automatically earn points during their purchases.

1. How to Earn Points?
Earn 1 point for every $1 spent (excluding shipping fees, taxes, and gift cards).

2. How to Check My Balance?
After logging into your account, click on the Member Area to view your points balance.

3. How to Use My Points?
You can use your points to redeem reward discount codes. The discount codes can be applied at the checkout page. Only one discount code can be used per order.

For more detailed and up-to-date information ->Membership

② How to Use Cottea Points?

You earn 1 point for every $1 spent (excluding shipping fees, taxes, and gift cards). Once you accumulate a certain number of points, you can exchange them for cash discount gift cards by entering the corresponding discount code before completing your payment!
The cashback is 1% or more, so the more you buy, the more you save!

$5 discount for 500 points
$12 discount for 1100 points
$25 discount for 2000 points

For more detailed and up-to-date discount offers ->Learn More

付款相關問題 Payment - Related Issues

① What Payment Methods Are Accepted?

You can make direct payments on the website
（VISA/MASTER/APPLE PAY/GOOGLE PAY/轉數快FPS）

② Payme or FPS payment method

Payme: ❌ is not accepted at this time.
FPS: The website has integrated FPS for customers to choose as a payment option. Please note that the payment account name will display "Airwallex" instead of our company name, but customers need not worry about payment issues. Once the payment is successful, you will receive a confirmation email ✅ indicating that your order has been successfully placed.For any questions, please contact customer service directly （Whatsapp）/ (Facebook)

③ Can't Find Where to Enter Discount Codes

There are fields to enter discount codes on both the shopping cart page and the payment page. For detailed instructions, please refer to the link: -->Read more