FAQs

If you do not already have an account, please register first. Otherwise, if you join the membership after payment, the points from this purchase will not be automatically credited to your member account. Customers with existing accounts will automatically earn points during their purchases.

1. How to Earn Points?
Earn 1 point for every $1 spent (excluding shipping fees, taxes, and gift cards).

2. How to Check My Balance?
After logging into your account, click on the Member Area to view your points balance.

3. How to Use My Points?
You can use your points to redeem reward discount codes. The discount codes can be applied at the checkout page. Only one discount code can be used per order.

For more detailed and up-to-date information ->Membership

You earn 1 point for every $1 spent (excluding shipping fees, taxes, and gift cards). Once you accumulate a certain number of points, you can exchange them for cash discount gift cards by entering the corresponding discount code before completing your payment!
The cashback is 1% or more, so the more you buy, the more you save!

$5 discount for 500 points
$12 discount for 1100 points
$25 discount for 2000 points

For more detailed and up-to-date discount offers ->Learn More

You can make direct payments on the website
（VISA/MASTER/APPLE PAY/GOOGLE PAY/轉數快FPS）

Payme: ❌ is not accepted at this time.
FPS: The website has integrated FPS for customers to choose as a payment option. Please note that the payment account name will display "Airwallex" instead of our company name, but customers need not worry about payment issues. Once the payment is successful, you will receive a confirmation email ✅ indicating that your order has been successfully placed.For any questions, please contact customer service directly （Whatsapp）/ (Facebook)

There are fields to enter discount codes on both the shopping cart page and the payment page. For detailed instructions, please refer to the link: -->Read more

Primarily uses SF Express as the courier service for deliveries

Hong Kong：Free Shipping Over $139; Under $139, a charge of $30/KG will apply

Macau：Free Shipping Over $199; Under $199, a charge of $40/KG will apply（Some products are unavailable due to customs clearance issues.）

（For more details about delivery information👉🏻 Click It ）

- For Hong & Macau : (Monday-Friday)Orders placed before 1 PM will be shipped by the next day at the latest; For Overseas：Orders placed will be shipped on the following business day；
- (Friday & Public Holiday)Orders placed after 1 PM on Friday or on public holidays will be shipped on the following business day

For HK and Macau only: Once we ship your order, the system will send you an email notification indicating that your order have been dispatched, along with tracking number for your shipment.tracking numberYou can check the shipping status on the SF official website.
Up-to-date tracking SF-express： Checking Link

Yes if not yet ship out. We will recommend customers who wish to change their delivery address or different courier service, contact us as soon as possible （Whatsapp) / (Facebook) (Need Order Number)