Cotteahk
Japanese Standard Ceremonial Matcha Powder 100g(Orginal Pack from Japan)
🎁 New customers Offer:"NEW" Discount Code to enjoy free shipping (For HK Only 🇭🇰 )
Once you successfully place your order, you will receive an email notification containing the order details and amount. Due to environmental considerations, we do not proactively print physical receipts, and we hope for your understanding.
If you need a physical receipt, please leave a note in the remarks section on the shopping cart page, and we will include the physical receipt with your packaging.
| Region | Shipping Available | Free Shipping Threshold | Shipping Fee (Below Threshold) | Delivery Method | Estimated Delivery Time |
|---|---|---|---|---|---|
| Hong Kong 🇭🇰 | ✅ Available | Over HK$139 | HK$30/per kg | SF Express, SF Locker, 7-Eleven / OK Store Pickup | 1–2 business days |
| Macau 🇲🇴 | ✅ Available (Selected Items Only) | Over HK$199 | HK$40/per kg | SF Express, SF Locker | 2–4 business days |
| Singapore 🇸🇬 | ✅ Available (Selected Items Only) | No Free Shipping | Auto-calculated by weight | Hongkong Post (limited tracking) | Approx. 5–7 business days |
| Malaysia 🇲🇾 | ✅ Available (Selected Items Only) | No Free Shipping | Auto-calculated by weight | Hongkong Post (limited tracking) | Approx. 5–7 business days |
| Other Regions 🌐 | ❌ Not Available | N/A | N/A | N/A | N/A |
Hong Kong 🇭🇰
Shipping Available: ✅ Available
Free Shipping Threshold: Over HK$139
Shipping Fee: HK$30/per kg
Delivery Method: SF Express, SF Locker
Estimated Delivery Time: 1–2 business days
Macau 🇲🇴
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: Over HK$199
Shipping Fee: HK$40/per kg
Delivery Method: SF Express
Estimated Delivery Time: 2–4 business days
Singapore 🇸🇬
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: No Free Shipping
Shipping Fee: Auto-calculated by weight (see cart page shipping calculator)
Delivery Method: Hongkong Post (limited tracking)
Estimated Delivery Time: Approx. 5–7 business days
Malaysia 🇲🇾
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: No Free Shipping
Shipping Fee: Auto-calculated by weight (see cart page shipping calculator)
Delivery Method: Hongkong Post (limited tracking)
Estimated Delivery Time: Approx. 5–7 business days
Other Regions 🌐
Shipping Available: ❌ Not Available
Free Shipping Threshold: N/A
Shipping Fee: N/A
Delivery Method: N/A
Estimated Delivery Time: N/A
📦 Additional Notes
- All orders will be processed within 1 business day and shipped out.
- Shipping to Macau, Singapore and Malaysia only applies to products labeled "Ship to Macau🇲🇴/SG🇸🇬/MY🇲🇾".
- Shipping fees are automatically calculated at checkout based on your order.
- Use the cart page shipping calculator to preview shipping costs.
- Please ensure your address is correct to avoid delays or extra charges.
Feel free to contact our customer service:
✔️ WhatsApp 👉 Open WhatsApp Chat
✔️ Email 👉 contact@cotteahk.com
🌐 Language: Traditional Chinese | English
🌐 Return & Exchange Policy by Region
Please refer to the applicable policy based on your region:
- 📍 Hong Kong & Macau: Full return and exchange service available.
- 🌍 Other International Regions: Refund only, exchange not provided.
📍 Hong Kong & Macau
We offer free return/exchange within 7 days after receiving the goods. If you are not satisfied, please follow the policy below:
Return Policy (HK & Macau)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit return request within 7 days of receipt |
| 📦 Packaging | Keep original product packaging |
| 💸 Shipping | Customer bears return shipping cost |
Refund Process
- 🔄 Submit request: Contact customer service
- 📦 Return product
- ✅ Process refund
- 📧 Refund notification
- ⏳ 3-7 business days to credit your card
Exchange Policy (HK🇭🇰 & Macau🇲🇴)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit within 7 days |
| 📦 Packaging | Keep original packaging |
| 💸 Shipping | Return shipping by customer, reship cost covered by us |
Exchange Process
- 🔄 Submit request
- 📦 Return product
- 🚚 New item shipped in 1-2 business days
🌍 International Regions (Outside HK/Macau)
⚠️ Exchanges are not available for international orders. All quality/incorrect item issues will be resolved via refund.
Eligible refund reasons:
- 📦 Received wrong item / missing item / defective
- 📸 Provide photo proof
- ❌ No return shipping required (unless otherwise instructed)
Refund Process
- 🔄 Contact customer service
- 📸 Upload photo evidence
- ✅ Verified, refund issued
- ⏳ 3-7 business days to original payment method
❓ Frequently Asked Questions (FAQ)
I ordered from 🇸🇬 Singapore. What policy applies?
Singapore is considered an international region. Refund only, no exchange.
I received a wrong item in 🇲🇾 Malaysia. What should I do?
Please send a photo to our customer service. A refund will be arranged.
How long does it take to receive my refund?
Refunds are processed within 3-7 business days after confirmation email.
| Origin | Japan Shizuoka |
|---|---|
| Package Size | 100G |
| Best Before | 19 Jan 2027 |
| Storage Recommendation | Store in refrigerator, let it sit for 10-15 minutes to return to room temperature before opening. Keep away from high temperature and humidity. |
| Ingredients | Matcha Green Tea Powder |
If Uji matcha is elegant cream, then Shizuoka matcha is a refreshing savory broth. We don't pursue the standardized sweetness found in the mass market; instead, we present Shizuoka's signature "Intense Aroma" and "Profound Aftertaste."
📊 Find Your Perfect Match: Why Shizuoka?
| Origin | Flavor Profile | Best For (Who are you?) |
|---|---|---|
| 👑 Shizuoka (This Product) | Intense Aroma · King of Aftertaste Notes: Fresh Grass, Concentrated Umami |
✅ The Connoisseur: Seeks the authentic savory taste of tea. ✅ Bitter-Averse: Zero bitterness, just pure sweetness. ✅ For Focus: High-impact aroma that instantly awakens the mind. |
| Kyoto Uji | Mellow · Balanced Notes: Creamy mouthfeel, Standard shade-grown aroma |
Lovers of tradition who seek an extremely smooth, milk-like gentleness. |
| Kagoshima | Bold · Robust Notes: Distinct "roasty" notes, heavy body |
Those who prefer strong flavors or primarily make sweetened lattes. |
If you open the package and find the powder is a "warm olive green", don't worry! This is not a quality issue; it is the ID card of authentic "Shizuoka Mountain Tea."
- Mountain Tea vs. River Tea: Shizuoka tea gardens receive ample sunlight, creating a naturally yellowish hue, but the aroma is significantly more intense than Uji tea.
- Cultivar Integrity: We select cultivars with the strongest aftertaste and do not compromise flavor just for a greener color.
👉 This color represents "Unadulterated Aromatic Concentration."
💎 Ceremonial Specs: First Flush x Stone Milled
- Shaded First Flush: We harvest only the first buds of spring. Extremely low in tannins, achieving "sweetness without added sugar."
- Traditional Stone Milling: Although slow, this low-temperature process locks in the aroma and creates a foam as fine as whipped cream.
🏆 How to Enjoy?
This matcha meets the standards of "Ceremonial Grade Usucha," offering a luxury experience at an accessible price.
1. Straight (Usucha) – Recommended for Connoisseurs
Don't fear the bitterness—drink it straight! 1.5g powder + 70ml warm water (70-80°C).
You will be surprised to find absolutely no bitterness, only a mouth-filling savory seaweed note.
2. Premium Latte – A Luxury Treat
Thick tea character that won't be drowned out by milk. 3g powder + 200ml milk.
The tea's natural Umami boosts the milk's sweetness, so you don't even need to add sugar.
🍵 Frequently Asked Questions (FAQ)
💡 Pro Tip: Before opening the bag from the fridge, let it sit for 10 minutes to reach room temperature. This prevents condensation and clumping. Consume within 1 month.