伊藤園ITOEN
Tully's Coffee Drip Coffee - Brazil
🎁 New here? Free shipping on your first order (code: NEW)
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📧 After placing your order → You will receive an email confirmation with your order details
🌿 Physical receipt → To reduce paper waste, receipts are not included by default
📝 Need a physical receipt? → Please write the following in your cart note:
- "Receipt required"
- Receipt name (if you need it issued to a company or organisation, please include the name)
All orders processed & shipped within 1 business day · Shipping calculated at checkout
Use the Shipping Calculator in your cart to estimate costs in advance
Delivery Regions
Hong Kong 🇭🇰
✓ All ProductsMacau 🇲🇴
⚑ Selected Items OnlySingapore 🇸🇬
⚑ Selected Items OnlyMalaysia 🇲🇾
⚑ Selected Items OnlyOther International Regions 🌐
✕ Not AvailableAdditional Notes
- All orders will be processed and dispatched within 1 business day.
- Shipping to Macau, Singapore, and Malaysia is only available for items labelled "Ships to Macau 🇲🇴 / Singapore 🇸🇬 / Malaysia 🇲🇾".
- Shipping fees for Hong Kong and Macau orders are flat rate — not calculated by weight.
- Shipping costs are automatically calculated and displayed at checkout.
- Use the Shipping Calculator in your cart to estimate costs before checkout.
FAQ
How is shipping calculated? How do I know what I'll pay?
When will my order be shipped?
🌀 What happens to my order during a typhoon or severe weather?
Existing orders will not be cancelled — we will arrange dispatch as soon as conditions return to normal. For urgent enquiries, please contact us via WhatsApp.
When will I receive my tracking number? How do I track my parcel?
Why can't I purchase certain items for my region?
I received the wrong item or there's a problem — can I return or exchange it?
📍 Hong Kong & Macau: Returns and exchanges available.
🌐 Singapore & Malaysia: Refunds only — exchanges not available.
Please refer to our Return & Refund Policy for full details.
What should I do if my parcel is lost or damaged?
📩 WhatsApp | contact@cotteahk.com
📩 Have a question?
Our customer service team is happy to help — feel free to reach out anytime.
🌐 Language: Traditional Chinese | English
🌐 Return & Exchange Policy by Region
Please refer to the applicable policy based on your region:
- 📍 Hong Kong & Macau: Full return and exchange service available.
- 🌍 Other International Regions: Refund only, exchange not provided.
📍 Hong Kong & Macau
We offer free return/exchange within 7 days after receiving the goods. If you are not satisfied, please follow the policy below:
Return Policy (HK & Macau)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit return request within 7 days of receipt |
| 📦 Packaging | Keep original product packaging |
| 💸 Shipping | Customer bears return shipping cost |
Refund Process
- 🔄 Submit request: Contact customer service
- 📦 Return product
- ✅ Process refund
- 📧 Refund notification
- ⏳ 3-7 business days to credit your card
Exchange Policy (HK🇭🇰 & Macau🇲🇴)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit within 7 days |
| 📦 Packaging | Keep original packaging |
| 💸 Shipping | Return shipping by customer, reship cost covered by us |
Exchange Process
- 🔄 Submit request
- 📦 Return product
- 🚚 New item shipped in 1-2 business days
🌍 International Regions (Outside HK/Macau)
⚠️ Exchanges are not available for international orders. All quality/incorrect item issues will be resolved via refund.
Eligible refund reasons:
- 📦 Received wrong item / missing item / defective
- 📸 Provide photo proof
- ❌ No return shipping required (unless otherwise instructed)
Refund Process
- 🔄 Contact customer service
- 📸 Upload photo evidence
- ✅ Verified, refund issued
- ⏳ 3-7 business days to original payment method
❓ Frequently Asked Questions (FAQ)
I ordered from 🇸🇬 Singapore. What policy applies?
Singapore is considered an international region. Refund only, no exchange.
I received a wrong item in 🇲🇾 Malaysia. What should I do?
Please send a photo to our customer service. A refund will be arranged.
How long does it take to receive my refund?
Refunds are processed within 3-7 business days after confirmation email.
Product information
Product Info
| Coffee Bean Origin | Brazil |
|---|---|
| Origin | Japan |
| Package Size | 9g × 5 sachets |
| Best Before | Sept 2026 |
Nutty Aroma × Gentle Sweetness × Smooth & Consistent
This Brazil selection utilizes a longer roasting process to draw out a signature nutty aroma and natural sweetness. The overall profile is fragrant, smooth, and features low acidity, making it highly approachable. It is exceptionally smooth as black coffee and maintains its roasted fragrance and sweetness even when paired with milk.
Official Flavor Profile
- Bitterness: 3 / 5
- Body: 4 / 5
- Acidity: 2 / 5
- Aroma: 3 / 5
Flavor Highlights
- Centered on a toasted nutty aromatic profile
- Features a natural sweetness with a rounded flavor
- Low acidity, offering a stable and easy-to-drink experience
- Versatile—perfect as black coffee or with milk
Mouthfeel & Impression
Offers a fuller body compared to typical refreshing drip bags, with a gentle roasted sensation in the middle and a soft, smooth finish that avoids any sharp edges.
Recommended For
If you prefer a coffee that is low in acidity, fragrant, and easy to drink—or if you occasionally like to add a splash of milk—this Brazil blend is a highly practical choice.
Side-by-Side Comparison | Choosing Your Perfect Cup
- The Reliable All-Rounder: Master Blend — Balanced and smooth, with harmonized aroma, bitterness, and acidity. Perfect for everyday drinking.
- Low Acidity & Nutty (Great with Milk): Brazil — Features prominent nutty notes and sweetness with low acidity. Excellent black or with milk.
- Aromatic yet Crisp: Kilimanjaro — Distinctive aroma with a clean, light finish. Ideal for those who prefer a refreshing cup.
- The Fruit-Forward Choice: Ethiopia Mocha — Standout berry notes and bright acidity. Best for fans of fruity black coffee.
