Refund policy

We have a 7-day return policy, which means you have 7 days after receiving the item to request a return.

To be eligible for a return, your item must be in original condition with original tags and unused or unused with tags attached. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at cottea.hk@gmail.com or through ( online customer service ). If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.


You can contact us at any time via cottea.hk@gmail.com Or contact us through ( online customer service ) for any return issues.



Damages and Issues Please inspect your order upon receipt and if an item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the issue and resolve it.


Exceptions/Non-Returnable Items Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refund We will notify you once your return has been received and inspected and let you know if your refund has been approved. If approved, a refund will automatically be made to the original method of payment. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.