Cottea offers a 7-day free return/exchange service, calculated from the date the customer receives the products. If you are not satisfied with the product, please contact customer service to submit your request 👉🏻 (WhatsApp Customer Service) / (Facebook Customer Service).
Return Policy
Please ensure that the following conditions are met to enjoy the 7-day free return service:
The refund process will be handled on the same day the returned product is successfully received. After the refund is processed successfully, customers will receive a notification via email or SMS from the system. The refund will be returned to the relevant credit card account within approximately 3-7 working days (actual time depends on the credit card company).
=============================================
Exchange Policy
Please ensure that the following conditions are met to enjoy the 7-day free return service:
- Less than 7 days since you received the product?
- Do you still have the original packaging of the product?
- Customers will need to bear the return shipping costs.
The new item will be shipped out within 1-2 days after successfully receiving the returned product, and the shipping cost for the new item will be covered by us.
