Return and exchange policy

Cottea provides a 7-day free return/exchange service calculated within 7 days after the customer receives the goods.
If you are dissatisfied with the product, you can submit an application by contacting customer service 👉🏻 ( Whatsapp customer service ) / (Facebook customer service)

return policy

Please make sure you meet the following conditions to enjoy the 7-day free return service
1. Has it not exceeded 7 days since receiving the goods?
2. Are the original packaging of the goods retained?
3. You need to provide the shopping order number#
4. The customer needs to bear the express freight for return mail.

The refund procedure will be processed on the same day that the returned goods are successfully received. After a successful refund, the customer will receive an email/text message from the system to notify the refund information. The refund will be returned to the relevant credit card account in about 3-7 working days ( Actual time depends on the credit card company)


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Exchange policy

Please make sure you meet the following conditions to enjoy return service
1. Has it not exceeded 7 days since receiving the goods?
2. Are the original packaging of the goods retained?
3. You need to provide the shopping order number#
4. Customers will be responsible for the shipping costs of returning the package.

New goods will be shipped within 1-2 days after successfully receiving the returned goods, and the shipping cost will be paid by us.