伊藤園ITOEN
Tully's Coffee Drip Coffee - Brazil
Once you successfully place your order, you will receive an email notification containing the order details and amount. Due to environmental considerations, we do not proactively print physical receipts, and we hope for your understanding.
If you need a physical receipt, please leave a note in the remarks section on the shopping cart page, and we will include the physical receipt with your packaging.
| Region | Shipping Available | Free Shipping Threshold | Shipping Fee (Below Threshold) | Delivery Method | Estimated Delivery Time |
|---|---|---|---|---|---|
| Hong Kong 🇭🇰 | ✅ Available | Over HK$139 | HK$30／per kg | SF Express, SF Locker, 7-Eleven / OK Store Pickup | 1–2 business days |
| Macau 🇲🇴 | ✅ Available (Selected Items Only) | Over HK$199 | HK$40／per kg | SF Express, SF Locker | 2–4 business days |
| Singapore 🇸🇬 | ✅ Available (Selected Items Only) | No Free Shipping | Auto-calculated by weight | Hongkong Post (limited tracking) | Approx. 5–7 business days |
| Malaysia 🇲🇾 | ✅ Available (Selected Items Only) | No Free Shipping | Auto-calculated by weight | Hongkong Post (limited tracking) | Approx. 5–7 business days |
| Other Regions 🌐 | ❌ Not Available | N/A | N/A | N/A | N/A |
Hong Kong 🇭🇰
Shipping Available: ✅ Available
Free Shipping Threshold: Over HK$139
Shipping Fee: HK$30／per kg
Delivery Method: SF Express, SF Locker
Estimated Delivery Time: 1–2 business days
Macau 🇲🇴
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: Over HK$199
Shipping Fee: HK$40／per kg
Delivery Method: SF Express
Estimated Delivery Time: 2–4 business days
Singapore 🇸🇬
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: No Free Shipping
Shipping Fee: Auto-calculated by weight (see cart page shipping calculator)
Delivery Method: Hongkong Post (limited tracking)
Estimated Delivery Time: Approx. 5–7 business days
Malaysia 🇲🇾
Shipping Available: ✅ Available (Selected Items Only)
Free Shipping Threshold: No Free Shipping
Shipping Fee: Auto-calculated by weight (see cart page shipping calculator)
Delivery Method: Hongkong Post (limited tracking)
Estimated Delivery Time: Approx. 5–7 business days
Other Regions 🌐
Shipping Available: ❌ Not Available
Free Shipping Threshold: N/A
Shipping Fee: N/A
Delivery Method: N/A
Estimated Delivery Time: N/A
📦 Additional Notes
- All orders will be processed within 1 business day and shipped out.
- Shipping to Macau, Singapore and Malaysia only applies to products labeled "Ship to Macau🇲🇴/SG🇸🇬/MY🇲🇾".
- Shipping fees are automatically calculated at checkout based on your order.
- Use the cart page shipping calculator to preview shipping costs.
- Please ensure your address is correct to avoid delays or extra charges.
Feel free to contact our customer service:
✔️ WhatsApp 👉 Open WhatsApp Chat
✔️ Email 👉 contact@cotteahk.com
🌐 Language: Traditional Chinese | English
🌐 Return & Exchange Policy by Region
Please refer to the applicable policy based on your region:
- 📍 Hong Kong & Macau: Full return and exchange service available.
- 🌍 Other International Regions: Refund only, exchange not provided.
📍 Hong Kong & Macau
We offer free return/exchange within 7 days after receiving the goods. If you are not satisfied, please follow the policy below:
Return Policy (HK & Macau)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit return request within 7 days of receipt |
| 📦 Packaging | Keep original product packaging |
| 💸 Shipping | Customer bears return shipping cost |
Refund Process
- 🔄 Submit request: Contact customer service
- 📦 Return product
- ✅ Process refund
- 📧 Refund notification
- ⏳ 3-7 business days to credit your card
Exchange Policy (HK🇭🇰 & Macau🇲🇴)
| Condition | Details |
|---|---|
| 🗓️ Application Period | Submit within 7 days |
| 📦 Packaging | Keep original packaging |
| 💸 Shipping | Return shipping by customer, reship cost covered by us |
Exchange Process
- 🔄 Submit request
- 📦 Return product
- 🚚 New item shipped in 1-2 business days
🌍 International Regions (Outside HK/Macau)
⚠️ Exchanges are not available for international orders. All quality/incorrect item issues will be resolved via refund.
Eligible refund reasons:
- 📦 Received wrong item / missing item / defective
- 📸 Provide photo proof
- ❌ No return shipping required (unless otherwise instructed)
Refund Process
- 🔄 Contact customer service
- 📸 Upload photo evidence
- ✅ Verified, refund issued
- ⏳ 3-7 business days to original payment method
❓ Frequently Asked Questions (FAQ)
I ordered from 🇸🇬 Singapore. What policy applies?
Singapore is considered an international region. Refund only, no exchange.
I received a wrong item in 🇲🇾 Malaysia. What should I do?
Please send a photo to our customer service. A refund will be arranged.
How long does it take to receive my refund?
Refunds are processed within 3-7 business days after confirmation email.
Product information
| Coffee Bean Origin | Brazil |
|---|---|
| Origin | Japan |
| Package Size | 9g × 5 sachets |
| Best Before | Sept 2026 |
Nutty Aroma × Gentle Sweetness × Smooth & Consistent
This Brazil selection utilizes a longer roasting process to draw out a signature nutty aroma and natural sweetness. The overall profile is fragrant, smooth, and features low acidity, making it highly approachable. It is exceptionally smooth as black coffee and maintains its roasted fragrance and sweetness even when paired with milk.
Official Flavor Profile
- Bitterness: 3 / 5
- Body: 4 / 5
- Acidity: 2 / 5
- Aroma: 3 / 5
Flavor Highlights
- Centered on a toasted nutty aromatic profile
- Features a natural sweetness with a rounded flavor
- Low acidity, offering a stable and easy-to-drink experience
- Versatile—perfect as black coffee or with milk
Mouthfeel & Impression
Offers a fuller body compared to typical refreshing drip bags, with a gentle roasted sensation in the middle and a soft, smooth finish that avoids any sharp edges.
Recommended For
If you prefer a coffee that is low in acidity, fragrant, and easy to drink—or if you occasionally like to add a splash of milk—this Brazil blend is a highly practical choice.
Side-by-Side Comparison | Choosing Your Perfect Cup
- The Reliable All-Rounder: Master Blend — Balanced and smooth, with harmonized aroma, bitterness, and acidity. Perfect for everyday drinking.
- Low Acidity & Nutty (Great with Milk): Brazil — Features prominent nutty notes and sweetness with low acidity. Excellent black or with milk.
- Aromatic yet Crisp: Kilimanjaro — Distinctive aroma with a clean, light finish. Ideal for those who prefer a refreshing cup.
- The Fruit-Forward Choice: Ethiopia Mocha — Standout berry notes and bright acidity. Best for fans of fruity black coffee.
