Cotteahk
Taiwan Oolong tea with aroma of Lychee
Orders placed before 1 PM（Monday-Friday） will be dispatched the same day at the earliest. Expected Delivery Date - to the your shipping address.
Once you successfully place your order, you will receive an email notification containing the order details and amount. Due to environmental considerations, we do not proactively print physical receipts, and we hope for your understanding.
If you need a physical receipt, please leave a note in the remarks section on the shopping cart page, and we will include the physical receipt with your packaging.
If the minimum order amount for free shipping is not reached, a charge of $30/kg (Hong Kong) or $40/kg (Macau) will apply.
Free Shipping：- Hong Kong🇭🇰 Purchased over $139 Delivery Arrangement：(Weekday) Cutoff time for order is at 13:00PM, we will ship out your order by the end of today. Most areas will receive their orders the next day (excluding remote areas). No shipments on Saturdays, Sundays, and public holidays. In the case of severe weather conditions such as black rainstorms or typhoons (signal No. 8 or above), Order will be postponed to the next working day. |
Delivery Method：- SF Self-Picked Locker WhatsApp CS💁♂️ |
To enhance your shopping experience, Cottea offers free returns/exchanges within 7 days of receiving the product. If you are not satisfied with your product, please contact our customer service to submit a request:
- 📱WhatsApp Customer Service
- 📘Facebook Customer Service
- 📩 Email：Contact@cotteahk.com
Return Policy
| Condition | Details |
|---|---|
| 📅 Request Period | Submit a return request within 7 days of receiving the product. |
| 📦 Packaging Requirements | Keep the product in its original packaging. |
| 💸 Shipping Costs | The customer is responsible for the return shipping costs. |
Refund Process
- 🔄 Submit Request: Contact us within 7 days to submit a return request.
- 📦 Return Product: Send the product and original packaging back to our designated address.
- ✅ Process Refund: Refund will be processed on the day we receive the returned product.
- 📧 Notify Customer: You will receive an email or SMS notification regarding the refund.
- ⏳ Refund Time: Refunds will be credited to your credit card within 3-7 business days (exact time depends on the credit card company).
Exchange Policy
| Condition | Details |
|---|---|
| 📅 Request Period | Submit an exchange request within 7 days of receiving the product. |
| 📦 Packaging Requirements | Keep the product in its original packaging. |
| 💸 Shipping Costs | The customer is responsible for the return shipping costs. |
Exchange Process
- 🔄 Submit Request: Contact us within 7 days to submit an exchange request.
- 📦 Return Product: Send the product and original packaging back to our designated address.
- 🚚 Ship New Product: The new product will be shipped within 1-2 days after we receive the returned product.
- 💸 Shipping Costs: The shipping cost for the new product will be covered by us.
If you have any questions, please feel free to contact our customer service. We look forward to providing you with better service!
More Details
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Packaging Specification: 2.8g (± 0.2) x 10
Origin: Taiwan
